Terms of Service
These terms cover the use of the Brink Outreach website and any services we provide. Plain English where possible.
About us
This website (brinkoutreach.co.uk) is operated by Luke Ramsey, trading as Brink Outreach, a UK-based sole trader providing lead generation services to recruitment agencies. Contact us at hello@brinkoutreach.co.uk.
Using this website
You are free to use the Brink Outreach website to learn about our services, contact us, and read our content. By using the site you agree to these terms. If you don't agree with them, please don't use the site.
You agree not to use the site in any way that could harm it, harm other users, or violate UK law.
Our service
Brink Outreach provides done-for-you lead generation services to recruitment agencies, including building target prospect lists, writing outreach copy, sending cold email campaigns on behalf of clients, and passing interested replies to the client. The specific scope of any engagement is agreed individually with each client before work begins.
Sending domains and mailboxes
We never send from a client's main email domain. We set up separate sending domains and mailboxes in the client's name, so the client's everyday email is never put at risk. When an engagement ends, the client can keep those domains and their campaign data.
Engagement and payment
Services are provided under a separate written agreement between Brink Outreach and the client. Standard terms typically include:
- A one-off setup fee and a monthly management fee, at the rates agreed in writing for that client
- Dedicated sending domains and mailboxes are included in those fees, unless agreed otherwise in writing
- Any minimum term is set out in the written agreement
- Invoices are issued via email and payable within 7 days
Specific pricing and terms for any engagement are confirmed in writing before work begins.
What we agree to do
We agree to provide our services with reasonable skill and care, to communicate transparently with clients, to follow legal requirements around data and marketing, and to deliver the work agreed in each engagement.
We don't guarantee specific outcomes such as number of replies, meetings booked, or new clients won. Cold outreach results vary based on many factors including market conditions, brand strength, and timing, none of which we fully control.
Data protection
When we run a campaign in a client's name, the client decides who is contacted and why, and we act on their instructions under the written agreement. Each campaign emails people at companies about their business, carries an opt out, and links to a privacy notice. Anyone who asks to stop is never emailed again, by us or for that client.
What clients agree to do
Clients agree to provide the information we reasonably need to do good work, including their ideal target clients, their existing client list (so we never email it), brand voice, and any feedback during onboarding. Clients are responsible for the accuracy of information they provide and for any obligations they have under their own clients' contracts.
Intellectual property
The content on this website, including text, images, and design, belongs to Brink Outreach unless otherwise stated. You may share and link to our content but please don't republish it as your own.
Materials produced for clients as part of an engagement (email copy, lead lists, reports) belong to the client once the relevant invoice has been paid.
Limitation of liability
Brink Outreach provides services in good faith and to a professional standard. To the extent permitted by law, our total liability under any engagement is limited to the fees paid by the client to Brink Outreach in the three months preceding any claim. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited under UK law.
Confidentiality
Information shared between Brink Outreach and clients during the course of any engagement is treated as confidential and is not shared with third parties except as needed to deliver services or as required by law.
Termination
Either party may terminate an engagement in writing with 30 days' notice, after any minimum commitment period has been served. We may terminate immediately if a client fails to pay invoices, behaves in a way that's unlawful or harmful, or asks us to do work we can't reasonably do.
Governing law
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to these terms
We may update these terms from time to time. Material changes will be reflected by updating the "last updated" date at the top of this page. Continued use of the site after changes means you accept the updated terms.
Contact
Any questions about these terms? Email hello@brinkoutreach.co.uk.